Service Delivery & Access
Last updated: September 13, 2025
1. Order Processing and Access Time
As a digital platform, Dravin IDP provides immediate access to our services upon successful account setup and payment confirmation. Here's our typical timeline:
Account Setup
Immediate
Automated
Account created instantly after signup
Payment Processing
1-5 minutes
Real-time
Secure payment verification
Platform Access
Immediate
Instant
Full platform access upon activation
2. Service Costs
Dravin IDP operates on a subscription-based model with transparent pricing. All costs are digital service fees with no physical shipping involved.
Pricing Structure
All prices are in USD and exclude applicable taxes. No hidden fees or shipping costs.
3. International Access & Compliance
Dravin IDP is available globally with dedicated support for international users. Our cloud-native architecture ensures reliable access worldwide.
Global Availability
Available in 50+ countries with localized support and compliance standards.
- GDPR compliant for EU users
- SOC 2 Type II certified
- Data residency options available
- Multi-language support (English, Spanish, French, German)
Regional Data Centers
Choose data residency to meet your compliance requirements:
Americas
US East & West regions
Europe
EU Central & West regions
Asia Pacific
Singapore & Tokyo regions
Middle East
UAE region
4. Account Activation Process
Your account activation is automated and typically completed within minutes. Here's what happens after signup:
Email Verification
Confirm your email address to activate your account
Payment Processing
Secure payment verification and subscription activation
Welcome Email
Receive login credentials and getting started guide
Platform Access
Full access to Dravin IDP with all AI agents and features
5. Service Availability & Support
Dravin IDP operates on a 99.9% uptime SLA with 24/7 monitoring and support availability.
Support Channels
Technical Support
24/7 availability for technical issues
Email: info@dravin.ai
Response time: Within 2 hours
Account & Billing
Dedicated support for account management
Email: info@dravin.ai
Business hours: 9:00 AM - 6:00 PM IST
6. Refund & Cancellation Policy
We offer a 14-day money-back guarantee for new subscriptions. For detailed information about refunds, cancellations, and billing, please refer to our Cancellation & Refund Policy.
7. Contact Information
Platform Support
Email: info@dravin.ai
Phone: +91 97040 32587
Support Hours: 24/7 technical support available
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
For immediate assistance with platform access or technical issues, contact our support team anytime.